Therapist Help Center

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General Questions

How do I get clients?

Note that the clients that register at will be taken care of by our in-house therapists, as long as they do not specifically ask to be helped by you.

People will find your profile page while searching the Internet, using for example Google. They can also find you when using our “Find a Therapist” service. Your clients will be the people that contact you from your profile page and that pick you as their source of help. You can, of course also use the online therapy platform with existing face-to-face clients that want to try online therapy.

Just add a client to your therapist account and the two of you can start working together within minutes.

What are my costs?

The membership monthly fee is all that you pay. There is no fee per-client or other hidden costs. You will always have total control of your expenses when using our services.

Our monthly BASIC membership is only $23.96. It includes having a profile page and being listed on our therapist directory.

The monthly PREMIUM membership fee is $39.96 and also includes full access to the online therapy platform (so that you can offer you own clients online therapy).

Note that the clients that register at will be taken care of by our in-house therapists, as long as they do not specifically ask to be helped by you.

For full details about the costs, click here »

What's my income?

What you decide to charge your clients, is totally up to you. We will never charge your clients anything.

We normally charge our clients $39.95 - $59.95 per week depending on their chosen subscription plan. The required work from our in-house therapists is posting daily feedback (Monday-Friday) on clients' worksheets and one 30 minute chat session per week.

You could use this price and workload with each client as a benchmark, but feel 100% free to adjust this depending on how much effort you put into each client.

As an example: If you have 10 clients that are active, your additional income each month after our fee is $2,358.04.

Income $2,398
10 clients * $59.95 * 4 weeks
Cost $39.96
PREMIUM monthly membership
NET INCOME $2,358.04
How do I get paid?

For your convenience, we have arranged so that your clients can pay you through PayPal directly from your profile page.

The PayPal email address that is being used for receiving payments is the email address you entered when registering on our site.

If you prefer to get paid by your clients in any other way, that is perfectly fine.

Note that prior to starting a program with a new client, you need to agree with the client how much he/she will pay for your services including other terms and conditions (like refund policy) since this may be different from the standards of the site.

Is this a part-time or full-time commitment?

This can be your major source of income or just a supplement to your current job, depending of the number of online clients you get and how much you can work.

Many therapists use our platform as a complement to their existing face-to-face therapy.

How does the free trial work?

For seven days you can explore the online therapy platform for free - both as a therapist and also through the eyes of a client. When the trial period is over, you will automatically be charged on a monthly basis. If you decide that it's not right for you, just cancel your membership with a click on a button.

Can the platform be customized to fit my existing therapy business?

With the UNLIMITED membership both the "look and feel" of the platform and the content (the program including the worksheets) can be tailored to fit the specific needs of your existing therapy business. If you wish to integrate the secure platform on an already existing website, this can be done as well.

Am I qualified to join as a therapsit?
Here are the requirements for registrering:

- MA, MS, MSW, Psy. or PhD in counseling, social work, clinical psychology or related mental health areas.

- US therapists need to be licensed by a state board to provide counseling (LCSW, LMFT, LPC, PsyD or similar).

- UK therapists need to be fully accredited with the BABCP in the United Kingdom.

- No disciplinary actions in the past 10 years.

- We do not accept interns or if you require supervision.

Try out the platform as a client

Before using the platform with a real client, you can explore the platform yourself to get a better understanding of how the program will work for your clients. Click here to access the online therapy program as a client. You can also find helpful information on our how it works page »

Try out the platform as a therapist

You can explore the platform as a therapist. Click here to go to your test client and view client info, worksheet activities and test results.

Add a new client

Since our in-house therapists at will take care of all clients that don't ask for a specific therapist when they register, you should focus on using our online therapy program with your own clients by adding them to your account yourself.

The clients you add will get immediate access to all parts of the online therapy program. An email will automatically be sent to your client with information about how the online therapy program works and instructions on how to get started.

To add clients to your account click here »

How does the online therapy platform work?

This is where the magic happens and what makes our services completely unique! In addition to the directory and profile page, you get a complete platform with all the content, systems and services you need to be able to offer therapy online. Learn more: therapist platform »

How do I make changes to my subscription?

You can upgrade, downgrade or cancel your subscription from here »

Do you have a money-back guarantee?

No. When registering using our 7-day free trial we don't.

If you have any questions about refunds, or wish to request a refund, please contact us: contact us »

Can I receive a refund if I forget to cancel my subscription?

No. But if there has been a problem with your account, we will be happy to add all of your offline days back on to your account. Simply send us an email »

How long does it take for a refund to show up?

It can take up to 5-10 business days for a refund to show on your bank account statement.

Also, instead of a refund, sometimes the charge itself is removed as if the charge never happened.

Do you offer video, voice or text chats?

Our therapist live chat is currently text chat only. We will soon be launching both video and voice chats!

Can I delete my account?

Yes! Your account and all of your submitted information is automatically deleted after two years. You can change this to a shorter time period or delete your account right away from Privacy Settings »

Can I download my information?

Yes! You can download all of your information from Privacy Settings »

From where can I access my affiliate dashboard?

You access your affiliate dashboard from here »

Do you have any available positions as an in-house therapist?

Our in-house therapists take care of all clients that sign up for our services without asking for a specific therapist.

Unfortunately we don’t have any available positions at the moment, but you may register on our site and become listed as an online therapist, so that potential clients can contact you from your profile page.

You will also be able to use our platform to easily provide online therapy to your own existing and future clients.

Click here to register as an online therapist »

Can I register as a therapist from any country?

Yes! You may register from anywhere in the world.

I have a private practice - can I use your platform with my own clients?

Yes you can! Simply sign up for our Premium or Unlimited plan and start adding your clients to your account. They will get full access to our platform. We will never charge your clients anything.


Let us help you grow your online therapy business!

Sign up for a therapist membership now and start getting more clients. It's a quick process - so what are you waiting for?